ace76's Privacy Policy —
Your Data Is Our Responsibility
This document explains in detail how your personal information is collected, used, and kept secure on the ace76 platform.
1. Introduction & Scope
ace76 ("we", "us", or "platform") is an online gaming platform operated for players in Bangladesh. We deeply respect the privacy of our users ("you" or "member"). This privacy policy explains in detail how information collected about you through access to the ace76 website and services is handled.
This document is an integral part of ace76's Terms & Conditions. By using the service, you are considered to have given your consent to the following policy. If you do not agree with this policy, please refrain from using ace76's services.
We may update this policy from time to time. If there are any significant changes, we will notify you through a notice published on the website. The "Last Updated" date shown at the top of this page will always indicate the most recent revision.
2. What Information We Collect
To operate the ace76 service effectively, we need to collect certain necessary information. We collect only what is truly needed to provide you with a safe, fair, and trustworthy gaming experience.
Registration & Identity Information
Information you provide when creating an account includes:
- Full name & date of birth
- Email address & mobile number
- Residential address
- Preferred language & currency (Bangladeshi Taka)
Identity Verification Documents
To ensure secure transactions, we may request identity document information in certain cases:
- National ID (NID) number
- Passport details (where applicable)
- Bank or mobile banking account information
Financial Transaction Information
Records of deposits and withdrawals on ace76 are kept:
- bKash, Nagad, or Rocket account number
- Transaction amount & date
- Transaction reference number
- Withdrawal and deposit history
Technical & Usage Information
Information automatically collected when you use ace76:
- IP address & device type
- Browser & operating system information
- Session duration & page visit patterns
- Gaming activity logs
3. Purpose of Data Use
ace76 uses collected information only for the following legitimate purposes. We never sell your information to third parties.
| Purpose | Detailed Explanation |
|---|---|
| Account Management | Handling registration, login, password recovery, and ensuring account security. |
| Service Delivery | Managing gaming activity, issuing bonuses, and distributing VIP rewards. |
| Financial Transactions | Processing deposits and withdrawals via bKash, Nagad, and Rocket. |
| Customer Support | Resolving issues via live chat and email, and handling complaints. |
| Security & Fraud Prevention | Detecting suspicious activity and monitoring irregular transactions. |
| Responsible Gaming | Analyzing play patterns to identify problem gambling risk and provide necessary support. |
| Platform Improvement | Research and statistical analysis to further improve the user experience. |
| Legal Obligations | Maintaining records necessary to comply with applicable laws and regulations. |
4. Sharing & Disclosure of Information
ace76 does not generally share your personal information with third parties. However, disclosure may be required in the following limited circumstances:
Service Providers
We work with trusted third parties for payment processing (bKash, Nagad, Rocket), game software supply, and technical infrastructure management. These organizations are contractually bound to comply with ace76's data protection standards.
Legal Requirements
ace76 may be required to disclose information in response to court orders, lawful requests from investigative authorities, or applicable legal obligations. In such cases, ace76 will make every effort to notify you in advance where possible.
Fraud Prevention
To protect the security of the platform, limited information may be exchanged with relevant authorities to prevent fraud or illegal activity. This process is in place to protect the interests of all honest players.
5. Cookies & Tracking Technologies
The ace76 website uses cookies and similar technologies to improve your experience and maintain platform functionality.
Essential Cookies
These cookies are necessary for ace76's core functionality — such as maintaining login sessions, storing cart information, and ensuring security. Disabling them may prevent the service from working properly.
Functional Cookies
These cookies are used to remember your preferences (language, game filters) and provide a personalized experience. Disabling them may mean some features are no longer available.
Analytics Cookies
These cookies are used to understand the performance and usage patterns of the ace76 website. The data collected is fully anonymous and is used to improve the service.
Managing Cookies
You can change your cookie preferences in your browser settings. Keep in mind that disabling essential cookies may prevent you from using the ace76 service properly.
6. Data Security Measures
ace76 has implemented industry-standard technical and administrative measures to protect your information.
SSL Encryption
All data transfers are fully encrypted via SSL/TLS protocol. Your information is transmitted securely over the internet.
Access Control
Only authorized ace76 staff can access your information, and they are bound by confidentiality agreements.
Security Audits
The platform's security measures are regularly reviewed and tested. Any vulnerabilities are corrected promptly.
Secure Storage
Your information is stored on secure servers, and multiple layers of protection are used to guard against unauthorized access.
While we apply the highest security measures, transmitting information over the internet is not entirely without risk. Therefore, keep your account password confidential and do not share it with anyone. If you notice any suspicious activity, notify our support team immediately.
7. Data Retention Period
ace76 retains your information for the following periods:
Active Account Data
All account information, transaction history, and gaming logs are retained for as long as your account is active. Even if your account is closed at your request, it may be legally required to keep certain records for a specified period.
Financial Transaction Records
Transaction records may be retained for an extended period in accordance with financial regulatory requirements. These records are kept primarily for audit and legal purposes and are not used in general service operations.
Inactive Accounts
Information for accounts that have been inactive for a long period may be securely deleted or anonymized in accordance with ace76's policy. However, records required under legal obligations will be retained.
Data Deletion Requests
If you request deletion of your information, ace76 will fulfill your request as far as possible while remaining consistent with legal obligations. For this matter, contact us at [email protected].
8. Your Rights & Choices
ace76 believes you should have full control over your own information. You may exercise the following rights at any time:
Right to Access
You may request a copy of your personal information stored with ace76.
Right to Correction
If any of your information is incorrect or incomplete, you may request a correction. Some information can also be updated directly from your account profile.
Right to Deletion
In certain circumstances, you may request deletion of your information, subject to the limits of legal obligations.
Right to Object to Processing
You have the right to object to marketing communications or optional data processing.
Right to Data Portability
You may request your information in a structured and commonly usable format.
Right to Complain
If you feel ace76 has not taken appropriate steps to protect your information, you may file a complaint with our support team.
9. Protection of Minors
ace76 strictly provides services only to those aged 21 or older. We do not intentionally collect any information from minors. If we suspect that a member is under 21 years of age, we will close the account and delete the collected information as quickly as possible.
If you learn that a minor has created an account on ace76, please notify us immediately at [email protected].
10. Policy Changes & Contact
Notice of Policy Changes
Whenever ace76 makes significant changes to this privacy policy, a notice will be published on the website. For important changes, a notification letter may be sent to members by email. Continuing to use the service after any changes means you consent to the new policy.
Contact Information
For any questions, complaints, or data-related requests regarding this privacy policy, please contact our privacy team:
- Email: [email protected]
- Live Chat: Available 24/7 on the website
- Language: Bengali and English
11. Responsible Gaming & Data Protection
ace76 is committed to the well-being of its members. We may use information about your gaming activity as part of responsible gaming initiatives — for example, to identify the risk of excessive play and to provide support when needed. To learn more about this initiative, visit our Responsible Gaming page.
For more general information about ace76, visit our About Us page or find answers to frequently asked questions in the FAQ.
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